Shipping Policy

At Hayorigin, we do everything we can to get your order to you as quickly and safely as possible. Below you will find information about our shipping process, delivery times, shipping costs, and what to do if something goes wrong along the way.

Order processing

Once you place an order, we aim to process it within 1 business day. During busy periods (such as holidays or sales), processing may take slightly longer. As soon as your order has shipped, you will receive a confirmation email with a Track & Trace code so you can follow your package every step of the way.

Delivery times

• Standard shipping: 7-10 business days
  

Please note that these are estimated delivery times and not guarantees. Delays caused by customs, weather conditions, or the carrier are outside of our control.

Shipping costs

The shipping is free

Track & Trace

Once your order has shipped, you will receive a Track & Trace code by email. You can use this code to follow the status of your package. Please allow up to 24 hours after shipment for the tracking information to update.

Incorrect shipping address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you notice a mistake shortly after placing your order, please contact us immediately at info@hayorigin.com and we will do our best to update it before the order ships.

Delayed or lost packages

If your package has not arrived within the estimated delivery window, please contact us so we can look into it. If a package is confirmed lost in transit, we will send a replacement free of charge or issue a refund, in accordance with our Return Policy.

Delivery in your absence

If you are not home at the time of delivery, the carrier may leave your package with a neighbor, in a safe location, or drop it off at a nearby pickup point or post office. You will typically receive a notification with instructions on how to collect your package.

Questions

If you have any questions about the shipping of your order, please contact our customer service at info@hayorigin.com. We are happy to help.